Welcome to Sea Shell Place (",)

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Customer Service

Shipping & Delivery

For shipment within Singapore:

We offer free shipping & handling charges for order(s) above S$25.00. Order(s) below S$25.00 comes with a surcharge of S$5.00 (for shipping & handling charges).

For International shipment:

For order(s) below 2KG, our charges (based on estimated total weight, no handling charges) are as follows:

  Asia Pacific Rest of the World
First 20 grams S$0.60 S$1.00
Additional 10 grams S$0.25 S$0.35


For bulk order(s), i.e. order(s) above 2KG, email your order(s) and shipping address to sales@seashellplace.com. We will advise you via email on the shipping charges. Once confirmed, you will receive an invoice for payment through PayPal.All parcel/s will be delivered to you via the postal service (as a Registered Airmail Article). We will post your order(s) within three (3) business days upon receiving your full payment.

Privacy & Security

We gather customer's information as part of our effort to improve our customer's shopping experience and to inform with our customers about our products, services and promotions. We DO NOT request your credit card number at any point in this web site. All credit card transactions are to be made through PayPal web site only.

We may use your information collected online to process and fulfill your order. We collect email addresses at various locations within the site including when you order from the site so that we can send you any necessary email messages related to your order - such as order confirmation notice. We recognize and understand to use the
customers' information responsibly.

We will not rent or sell your email address for any reason. We share the info you have provided to us when you participate in a promotion and with companies whom we have joined to offer these promotions.

Returns & Replacements

We take utmost care in packing your merchandise to ensure zero breakage and we are confident with our products! However, for some reason, should you opt to exchange/return the merchandise, we will accept it, no question asked!

Conditions for Exchange/Refund:
1) Request for returns must be made within 3 days from the date you receive the merchandise. Quote us your order number.
2) All merchandise has to be returned to Sea Shell Place via Post
3) All merchandise returned must be in original packing and un-used
4) We will refund or proceed with the exchange after we receive the merchandise.
5) For local address customer(s), you will receive full refund (less S$5.00 administrative charges).
6) For international address customer(s), product(s) refund only

Ordering

Use our shopping cart to help you through the checkout process. Create an Account with us for faster checkout when making a purchase, check the status of order and view past orders.

Payment, Pricing & Promotions

We offer 3 payment methods,

1) DBS/POSB Fund Transfer
2) PayPal - We are payPal verified!
3) Cash payment (via postage) - Though sending cash in Singapore is reasonably safe, please note that we are not liable for any loss or mishandling of cash. Customer(s) will bear the total risk.

With the receipt of full payment, the package will be shipped via SingPost and we will notify you with the tracking number.

Our commitment is to offer convenience, service, and product availability on-line at compelling prices everyday. We have limited time offerings of merchandise at promotional prices from time to time.

Viewing Orders

Create an Account with us for faster checkout, checking of order status to and view past orders. Our order status progress from New > Pending > Pending Payment > Processing > Completed (shipped)

Updating Account Information

For account holder, you can always update your personal information on our web site. Go to "My Account" to edit or change your account information. If at any time you would like us to delete your account, please send us an email. Do include your log-In email address and full name.